Privacy Policy


The protection of your personal data is important to us. With this privacy policy, we would like to explain to you in more detail what personal data we collect and for what purposes this data is processed.

  1. Controller and contact


The controller for purposes of processing your personal data is:

SharmGate

Viva Mall M08

Sharm El Sheikh

Egypt


If you have any questions or suggestions regarding data protection or would like to exercise your rights, please feel free to contact us at the following link: Info@sharmgate.net

2. Subject of data protection

The subject of data protection is personal data, i.e. all information relating to an identified or identifiable natural person. Personal data is also referred to simply as data in the following.

3. Automated data collection

When accessing our website, your end device automatically transmits data for technical reasons. The following data is stored separately from other data that you may transmit to us: 

  • URL of the page accessed
  • Latency of the network connection
  • Date and time

We store this data for the following purposes:

  • for load balancing, i.e. to distribute access to our website across several devices and to be able to offer you the fastest possible loading times;
  • to ensure the security of our IT systems, e.g. to defend against specific attacks on our systems and to recognise attack patterns;
  • to ensure the proper operation of our IT systems, e.g. if errors occur that we can only rectify by storing the IP address;
  • to enable criminal prosecution, averting of danger or legal prosecution in the event of specific indications of criminal offenses.

Your IP address is only stored for a period of 30 days.

4.  SharmGate account

4.1. Registration

  • Surname/first name
  • E-mail address
  • Passwords

Alternatively, you can log in with your Facebook, Google or Apple account. In this case, we receive the following personal data from Facebook or Google or Apple in order to create a user account for you:

  • Name
  • E-mail address
  • Photo (Facebook only)
  • an authentication token

Your registration data is required to set up and manage a user account for you. In this case, you conclude a (free) user agreement with us, on the basis of which we collect this data.

In order to conclude the agreement, you must provide us with this data. However, you are neither contractually nor legally obliged to conclude the agreement and thus to provide the data.

4.2.  Wish lists

5. Reviews and ratings

Our website offers the possibility to rate and comment on tours or activities. After you have completed a tour booked via our website, we may ask you to rate it accordingly. Submitting a rating is, of course, voluntary. When you submit a rating, we collect the data you enter in order to process it according to the function you use and publish it on our website. You can have a rating deleted at any time by contacting our customer service.

You can object at any time to receiving review requests by clicking the unsubscribe link in each review request email. If you have an account, you can also do so from the Settings -> Notifications section on your profile. Otherwise, you can also send us a message using the link: info@sharmgate.net


6. Personalisation of website content

We also process your data in order to display personalised content on our website. The legal basis for this is our legitimate interest in showing you tours and activities that are relevant to you, Art.

7. Erasure of your data

We delete or anonymise your personal data as soon as it is no longer necessary for the purposes for which we collected or used it in accordance with the above paragraphs. We also continue to retain your data if we are obliged to do so for legal reasons or if the data is needed for a longer period of time for criminal prosecution or to secure, assert or enforce legal claims. 

If you delete your user account, your profile will be deleted completely and permanently. However, we will retain backup copies of your data to the extent and for as long as this data is required for legal reasons or for criminal prosecution or to secure, assert or enforce legal claims.

If data must be retained for legal reasons, processing will be restricted. The data is then no longer available for further use.

8. Sharing Your Information

We may share your information with the following third parties:

● Service providers: We may share your information with our service providers,

who help us provide the App, such as Google and Facebook.

● Business partners: We may share your information with our business partners,

who help us market our products and services.

● Other third parties: We may share your information with other third parties, such

as law enforcement agencies, if we are required to do so by law.

9. Your Choices

You have the following choices about your information:

● Opting out of marketing communications: You can opt out of receiving marketing

communications from us by clicking on the "unsubscribe" link in any marketing

email we send you.

● Deleting your account: You can delete your account at any time by contacting us.

● Accessing and correcting your information: You can request to access and

correct your information by contacting us.

10. How We Protect Your Information

We take steps to protect your information, such as using encryption and other security

measures. However, no security system is perfect, and we cannot guarantee the

security of your information.

10. Children

The App is not intended for children under the age of 13. If you are under the age of 13,

please do not use the App.

12. Changes to this Policy

We may update this Policy from time to time. If we make any material changes to the

Policy, we will notify you by email or through the App.

13. Contact Us

If you have any questions about this Policy, please contact us at:


info@sharmgate.net